· # Your satisfaction is our gratification. If you are not satisfied with any product you purchase through on-line or from instore, you can easily return the product and initiate an exchange or refund. You can do it either by dropping yourself down to any of our stores or by fixing a scheduled pick-up from your premise.
· # Here how you can do it. Yes!, if you are not happy with a product you purchased, you have 14 days to return the product. Bring the product along with the original invoice to any one of our outlets. Our customer service desk will help you there out to make the exchange or the refund as your choice. Or else, you can book a scheduled pick up with our on-line delivery team and they will come and do the pick up. While you schedule the pick up, you can opt whether you look for an exchange or refund. Our pick up team will initiate the same at your door step.
· # If you don’t have an invoice, you still can initiate the return either by mentioning your order number or your telephone number which you might have registered with us. Please keep your invoice for the 14 days of your purchase and help us to serve you better.
· # The 14 days period is applicable to all the products except meat, fish, fruits, vegetables, fresh milk,frozen,delicatessen and hotfood. For those mentioned products, you have a return period of 24 hours from the time of purchase.
· # Please bear in mind that, for undergarments (lingerie), due to its special and delicate usage, we are unable to entertain the product return. As it is, we politely prefer your ensuring the size and other personal fitting factors and preferences before you make the purchase of the same.
· # Though we help you in returning the electronics and electrical products you purchase from us, we keep certain exceptions due to the usage delicacy of such products. You can return the product within 14 days of purchase only with the production of original invoice or order number. And the product must be sealed, unused and be in a perfectly saleable condition with all inclusive accessories.
· # All Electronics Products that covers under warranty condition are covered with standard manufactures & Agency warranty.